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An issue with Debenhams?
Here's a guide through people's most frequent issues with Debenhams and how to sort them out. Get all the available contact options to reach Debenhams and how to file a complaint.
Can I cancel a purchase from Debenhams?
There is no way of cancelling an order once it is placed. So, if you change your mind about your purchase, you must fill the return form online.
How can I return a product from Debenhams?
If you bought an item from one of Debenhams Concession Brand you will need to check their return policy. If you bought an item online, UK returns are free using the Return Portal. You can return your product within 28 days after receiving it. If you don't have the package, please place the product on something non-see-through, sealable and waterproof. Keep in mind that products must be unwashed, unworn and with all its original labels and seals on. The return process can take up to 14 days to process, refunds can take up to 5 days to process after the return in the original payment method.