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An issue with Dunelm?
Here's a guide through people's most frequent issues with Dunelm and how to sort them out. Get all the available contact options to reach Dunelm and how to file a complaint.
How can I return a product from Dunelm?
You can return your product within 28 days of making the purchase in unused conditions, with all its labels, tags and original packaging. It is very important to present a valid proof of purchase, otherwise return may not be approved. Some exceptions apply for custom made items, perishable goods, live plants. Your item can be returned in store, click and collect and by post.
How can I get refund from Dunelm?
To get refund you must return your product within 28 days of purchase, with all its labels, tags, original packaging and a valid proof of purchase. If you return your product in store, it can take from 3 to 7 working days for the customer to see the funds in the bank account, for other return methods it can take up to 21 days. All refunds are made in the original payment method.