An issue with John Lewis?

If you have a car breakdown or need assistance anywhere in the UK you can call 03301 598 702, 24/7. Depending on your coverage, reparations along the roadside are available, expenses overnight accommodations are covered up to a certain amount, courtesy car and windscreen cover are also provided in case of need.

You can cancel your policy by calling at 03300 240 614 and 03300 240 612; email at [email protected] or by post at John Lewis Finance, PO Box 887, Halifax, HX1 9UE. If the cancellation is made within 14 days of purchasing your insurance you will get a full refund for the days left on your policy. If the cancellation is made after 14 days, the refund will be made for the premium for the exact number of days left on your policy, less administrative expenses. If a claim is being made at the time of requesting a cancellation, no refund will be provided.

If you are not satisfied with the insurance you can make a complaint by writing at John Lewis Finance, A&B Mills, Dean Clough, Halifax, HX3 5AX; by phone at 03300 240 617 or by post at [email protected]. You will be asked about your policy or claim number, contact number and email address. There is no time limit to solve the complaints, so if the outcome is not the one expected you can always reach the Financial Ombudsman Service by phone 0800 023 4567, email [email protected] or post at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

You can return the product within 35 days of receiving it. It must be unused, in its original conditions, with all its labels and tags, and you must have a proof of purchase. You can take it to any John Lewis store in person or send it by courier or collect. Jewlery and watches must be taken in person to the shop where it was purchased.

John Lewis will refund you the same method you originally paid. Once the item arrives into the warehouse and complies with the return policy, it can take up to 14 days for you to see the refund in your bank account. Please make sure to include a proof of purchase, if not the refund will not be made.

To contact John Lewis, either to file a claim, ask a questions or any other reason, you can do so by calling : 020 3014 7485 (Customer Service) 03300 240 614 (Customer Service) 03300 240 612 (Customer Service) 03300 240 613 (Claims) 03301 598 702 (Breakdown ) 03456 050 144 (Customer Service )

You can also reach John Lewis online through this options:

Twitter : https://twitter.com/JohnLewisRetail

Facebook : https://www.facebook.com/johnlewisretail

Contact form : https://www.johnlewis.com/customer-services/email-us?source=contact-us+%7C+complaints+%7C+website&t=productAndStockInformation-storeStockAvailability