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An issue with Very?
Here's a guide through people's most frequent issues with Very and how to sort them out. Get all the available contact options to reach Very and how to file a complaint.
How can I return an item from Very?
You can return an item by logging into My Account/ Returns if the product is within 28-day approval guarantee period. Returns can be made through Collect+, with a max weight of 10 kg; Post Office, with a max weight of 20 kg; Home Collection for large items only; and Supplier Direct Returns with no limits. Refunds may take up to 14 days to process and be accredited in your account.
How can I cancel an order from Very?
To cancel your order, log in to My Account/ Recent Orders/ Cancel Item on selected item. Note that your order could be processed when you cancel it, if this is the case it might take a bit longer. You have 14 days to cancel the order upon receiving the goods, except for personalized products, certain audio/video equipment/computer software that cannot be canceled.