An issue with Mercury Holidays?

You can cancel your holidays by phone at 0333 242 7459; post at St John's House, Suffolk Way, Sevenoaks, Kent TN13 1YL or email as soon as possible. Cancellation and administrative fees will apply whether if it´s a partial or total cancelation and it will become effective from the moment the company receives it.

If you have a complaint, please contact the local agency or provider first. Then contact the Customer Relations Department up to 28 days of returning from your trip by phone at 0333 242 7459; post at St John's House, Suffolk Way, Sevenoaks, Kent TN13 1YL or email. You will get a response between 6 to 8 weeks after the investigation is concluded.

Any changes should be made by writing to St John's House, Suffolk Way, Sevenoaks, Kent TN13 1YL as soon as possible. Administrative fees will be charged and keep in mind that not all changes can be made. Some changes are non-refundable and in case of any difference in the price, the customer will have to pay for it. You can also transfer the booking.

To contact Mercury Holidays, either to file a claim, ask a questions or any other reason, you can do so by calling : 0333 242 7459 (Customer Service) 0333 321 3144 (Customer Service)

You can also reach Mercury Holidays online through this options:

Contact form : https://www.mercuryholidays.co.uk/info/contact-us